How Mobileciti.in collects and uses personal data.

1. Who we are

Mobileciti.in is a refurbished device, accessories, repair, resale enquiry, and business follow-up service serving Barpeta Road, Assam, and nearby areas.

2. Information we may collect

We may collect your name, phone number, WhatsApp number, address, business location, device model, repair details, uploaded images, chat content, follow-up requests, subscription preferences, and business enquiry details shared through this website.

If you create a customer account, we may also store your account email, saved profile details, watchlist data, cart data, booking history, and actions you take while logged in.

3. How we collect it

We collect information when you use our forms, chat assistant, partner page, product finder, callback request, subscriber form, or otherwise contact us through the website.

We may also receive technical information such as browser type, approximate device details, cookie settings, and session storage required to make the website work correctly across devices.

4. Why we use it

We use data to respond to repair requests, resale enquiries, customer support, product recommendations, bulk or partner enquiries, callbacks, offer updates, internal lead handling, fraud prevention, and basic service improvement.

Where you submit a booking request, we may use your details to coordinate pickup location, pickup date, pickup time, coupon use, product hold status, and order follow-up through admin and WhatsApp.

5. Cookies and browser storage

We may use essential browser storage or cookie-like technologies for login persistence, cookie preference memory, chat flow, and basic website operation. Please also read our Cookies Policy.

6. Follow-up and subscriber requests

If you ask for a callback, request updates, or subscribe for offers or launch information, we may store your contact details and request type so our team can follow up with you. You may ask us to stop non-essential follow-up communication.

6A. Public pages and customer-posted content

If you post public feedback, service comments, questions, or answers on the website, that content may be visible to other users. Please avoid sharing sensitive personal details in public comments.

7. Repair and resale data

Repair images, issue descriptions, resale conditions, and related details may be used to assess jobs, estimate value, verify serviceability, and decide whether we wish to proceed further.

8. Sharing and service providers

We may use third-party service providers for hosting, storage, communication, analytics, and technical infrastructure. We do not intend to sell personal data as a standalone business.

9. Retention

We retain customer and lead records only as long as reasonably necessary for service, follow-up, internal records, dispute handling, legal needs, or legitimate business purposes.

10. Security

We use reasonable technical and administrative measures to protect submitted data, but no online system can be guaranteed fully secure.

11. Indian law context

We intend to handle personal data in a manner consistent with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, to the extent applicable.

12. Your requests

You may contact us to request correction of inaccurate information, removal of data that is no longer required, or to raise privacy-related concerns.

12A. Account control

If you sign in with email/password or Google, you may update your saved name, phone number, and address in your profile page. Some local device-side items such as watchlist and cart may also be saved in browser storage for convenience.

13. Changes

We may update this Privacy Policy when our operations, laws, or website tools change.